Skip to main content

Income-Qualifying Programs

closeup of tree with sun shining through

The City of Columbia has three main programs that help its citizens get the energy they need. With these programs you can benefit or help others benefit by donating small sums of money. Read below to see how Columbia Water & Light could help you.

C.A.S.H. and H.E.L.P. Utility Assistance Programs

The City of Columbia offers two programs, that customers can sign up for, to assist customers who have difficulty paying their utility bills. Donations to each program are kept separate. Every dollar goes to help someone in need. A simple donation of $1 or more per month will assist those in need to pay utility bills in one-time emergency situations.

US dollars

C.A.S.H. (Citizens Assisting Seniors and Handicapped) specifically assists low-income elderly and low-income disabled citizens who have exhausted other resources.

H.E.L.P. (Heat Energy and Light Program) provides aid to low-income families with children in one-time emergency situations.

Special envelops are provided to utility customers once a year in November to sign up for this program. However, customers may sign up to participate in these programs at any time during the year by completing an opens in a new windowonline C.A.S.H. and H.E.L.P. Pledge Form.

If you prefer, you may fill out the  opens in a new windowprintable C.A.S.H. and H.E.L.P. Pledge Form and return it with your bill payment, or send it to Utility Customer Service. Please indicate if it is a monthly pledge or a one-time donation and the pledge amount.

The form will be in effect until the customer notifies Utility Customer Services from the program.

Year-to-date contribution will be stated on your February bill for tax records.

Window Air Conditioner Exchange Program

To help you save energy and money, Columbia Water & Light and the Voluntary Action Center are offering an exchange program where you can replace your older, inefficient unit with a new one for FREE, for income-qualified electric customers during the summer.

old air conditioner
  • Be a current Columbia Water & Light electric customer.
  • Have an older less efficient and/or broken window unit to exchange.
  • Have an annual income at or below 200% of the poverty level (from the table below).
  • Participants in the 2018 program are not eligible again in 2019.
Household sizeAnnual Gross Income LimitMonthly Gross Income Limit
1$24,980$2,082
2$33,820$2,818
3$42,660$3,555
4$51,500$4,292
5$60,340$5,028
6$69,180$5,765
7$78,020$6,502
8$86,860$7,238
Add for each additional person$8,840$737

If you meet the above criteria and want a new window air conditioning unit, please call the Voluntary Action Center. There are a limited number of units to exchange so it is important to call before bringing in an older unit to exchange. The units being provided are rated at 8,000 BTUs.

opens in a new windowDownload PDF of eligibility requirements.

May 7- August 29 (while supplies last)

Tuesdays and Thursdays 9 a.m. to noon and 1 p.m. to 4 p.m.

To help you save energy and money, Columbia Water & Light and the Voluntary Action Center are offering an exchange program where you can replace your older, inefficient unit with a new one for FREE for income qualified electric customers during the summer.

Voluntary Action Center

573-874-2273

403A Vandiver Drive, Columbia, Missouri

Reminder: call 573-874-2273 before bringing your older unit in to confirm eligibility and availability.

  • An older, inefficient window air conditioner to exchange
  • Proof of your current physical Boone County Address (ID’s or leases will not be accepted)
  • Identification for everyone at your address (originals…no copies)
  • Proof of all income for everyone at your address (including Food Stamps and TANF)
  • Current utility bill for your address

Enhanced Home Performance with Energy Star

Columbia Water & Light electric customers can make their homes more energy efficient through the Enhanced Home Performance with Energy Star program. This program helps families in our community save money on their energy bills so it can be used for other pressing family needs. This program is administered by the City of Columbia Community Development Department.

Home performance with Energy Star Logo
  • Your income has to be lower than the amounts listed on the table below.
  • You must be a Columbia Water & Light electric customer.
  • You must own your home.
HOUSEHOLD SIZE INCOME* 
 1 $42,800
 2 $48,900
 3 $55,000
 4 $61,100
 5 $66,000
 6 $70,900
 7 $75,800
 8 $80,700

*Income based on June 1, 2018 requirements.

As funding allows, you might qualify for these FREE upgrades:*

  • Energy efficiency assessment (to determine upgrades needed)
  • Insulation (attic, wall, rim joist, ductwork and either crawlspace or floor over unconditioned spaces). If you think you need more attic insulation, opens in a new window check our charts and use our attic insulation calculator to determine savings, cost, payoff and rebate amounts.
  • Air & ductwork sealing
  • Replacement of qualified refrigerators

*There is a cap of $2,400 on the free energy efficiency improvements. Additional funding from other resources might be available for some home improvements.

Contact City of Columbia Community Development Department at 573-874-7244 or planning@como.gov.

Attic Plus Program

Qualified Columbia Water & Light residential customers participating in the Attic Plus program can be eligible for the following rebates up to $450, and duct insulation up to $300.

Participation in Attic Plus does not qualify for Home Performance with Energy Star rebates, incentives, assessment incentive or loans.

Attic Plus Program Logo
  • Home Performance rebates and loans are only available for qualified Columbia Water & Light or Boone Electric customers. Landlords, property owners and tenants may qualify.
  • Duplexes, triplexes, multi-family properties, condos and townhouses with accessible attics are eligible, provided that attic space is less than 900 square feet and the home is at least one year old.
  • Each location is eligible for Attic Plus once every 10 years.
  • Work must be performed by one of our  opens in a new windowapproved contractors.

Rebates for the Attic Plus program are performance-based.

For more information, please review our  opens in a new windowPolicy and Procedure or call (573) 441-5528. You may also download an  opens in a new windowAttic Plus application form.

Duct insulation is prorated by the percentage of the home’s total system(s) located outside of the building envelop.

less than R-261 cent/R/sq ft
more than R-261/2 cent/R/sq ft

Contact Utility Services

Address

701 E Broadway, Columbia, MO 65205

Phone

573-441-5528

Email

efficiency@como.gov
Copyright © 2017 City of Columbia